FAQS

1. Shipping & Delivery

Q: How much does shipping cost?

We offer Free Standard Shipping on all orders across the United States. There are no hidden fees or minimum purchase requirements.

Q: How long will it take to process and receive my order?

  • Order Handling Time: 1 – 3 business days (Monday – Friday).

  • Transit Time: 5 – 8 business days.

  • Total Estimated Delivery Time: 6 – 11 business days.

Q: How do I track my order?

Once your order has been packaged and handed over to the carrier, we will send an automated email containing your tracking number and a direct tracking link.

2. Orders & Changes

Q: Can I change or cancel my order after placing it?

If you need to update your shipping address or cancel an order, please email us immediately at support@loomfits.shop within 12 hours of placing your order. Once an order has entered processing or shipping, we cannot make changes or cancel it.

Q: What should I do if my package arrives damaged or incomplete?

Please inspect your package upon receipt. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@loomfits.shop with your order number and photos of the damaged item. We will arrange a free replacement or full refund.

3. Returns & Refunds

Q: What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return. Returned items must be unworn, unwashed, unused, with original tags attached, and in their original packaging.

Q: How long does it take to process a refund?

Once we receive and inspect your return, approved refunds are credited back to your original payment method within 5 to 7 business days.

Q: Who pays for return shipping?

  • Defective or Damaged Items: Loomfits covers all return shipping costs.

  • Change of Mind / Size Exchanges: The customer is responsible for return shipping costs.

4. Size & Product Care

Q: How do I choose the correct size?

Detailed sizing guidelines are provided on each product page. Since sizing varies by item, we recommend reviewing our size charts and measuring yourself before placing an order. If you fall between sizes, we recommend ordering one size up.

Q: How should I care for my garments?

Care instructions vary by fabric (e.g., knitwear, corduroy, tweed, or fleece). Please check the care label inside your garment or review the care instructions listed on the product detail page.

5. Contact & Support

Q: How can I reach customer support?

If you have any further questions, please reach out to us:

  • Email: support@loomfits.shop

  • Phone: +1 (510) 603-7759

  • Address: 1807 Gravenstein Hwy S, Sebastopol, CA 95472, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)