Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship to customers throughout the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes 4–7 business days depending on your location and carrier operations.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking details.

What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unworn, unused, and in their original condition with all tags and packaging included.

Are returns free?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

How long do refunds take?

Refunds are typically processed within 5–8 business days after the returned item has been received and inspected.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can assist you as quickly as possible.

Can I cancel or modify my order?

Orders may be canceled or modified before processing begins. Once an order has entered processing or shipment preparation, changes or cancellations may not be possible.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to help protect your personal and payment information.

How can I contact customer support?

You can contact our support team using the information below. We are happy to assist with questions regarding orders, shipping, returns, or general inquiries.

Contact Information

Loomfits

100 W 33rd St, New York, NY 10001, United States

Email: info@loomfits.shop

Phone: +1 212-555-3314

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (ET)

Saturday: 10:00 AM – 4:00 PM (ET)

Sunday: Closed