Refund policy

At Loomfits, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below to understand your options and the procedures for returning items.

30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unwashed, unused, with tags attached, and in its original packaging.

  • You must provide the receipt, order number, or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned due to hygiene and health protection standards:

  • Final sale items or gift cards.

  • Intimate apparel, underwear, swimwear, or base-layer garments (unless defective or unopened in original packaging).

  • Items damaged through normal wear and tear, misuse, or failure to follow care instructions.

How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Email our customer support team at support@loomfits.shop with your order number, the item(s) you wish to return, and the reason for the return (please attach photo/video evidence if the item arrived damaged or defective).

  2. Receive Authorization: Our team will review your request and send you a Return Authorization alongside detailed instructions and the appropriate return shipping address.

  3. Ship the Package: Securely pack the item in its original packaging and drop it off at your preferred carrier.

Important Note: Items sent back to us without first requesting a return will not be accepted or processed.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., incorrect item shipped, damaged during transit, defective product), Loomfits will cover the full return shipping cost or provide a prepaid return label.

  • Customer Preference / Remorse Returns: If you are returning an item due to change of mind, incorrect size selection, or personal preference, the customer is responsible for paying the return shipping fees. Shipping fees are non-refundable.

Damages and Order Issues

Please inspect your order immediately upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery at support@loomfits.shop so that we can evaluate the issue and make it right immediately.

Exchanges

The fastest way to ensure you get what you want is to return the item you have following our return process. Once your return is accepted, you can make a separate purchase for the new item.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically back to your original payment method within 5–7 business days.

  • Processing Time: Please remember it may take additional time for your bank or credit card company to process and post the refund to your statement.

If you have not received your refund after 10 business days from approval, please double-check your bank account and contact your payment provider before reaching out to us.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team:

  • Store Name: Loomfits

  • Email: support@loomfits.shop

  • Phone: +1 (510) 603-7759

  • Physical Address: 1807 Gravenstein Hwy S, Sebastopol, CA 95472, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)