Refund policy

Refund & Return Policy

Last Updated: June 8, 2026

At Loomfits, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed

  • Be in its original condition

  • Include all original tags and packaging

  • Be free from stains, odors, damage, or alterations

  • Be accompanied by proof of purchase

Returns that do not meet these requirements may not be approved.

Non-Returnable Items

The following items cannot be returned:

  • Worn, washed, or used items

  • Items damaged after delivery

  • Items without original tags or packaging

  • Final sale or clearance items

  • Returns requested after the 30-day return period

Return Shipping

  • Returns must be authorized before being sent

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • No restocking fees are charged

  • Unauthorized returns may be refused

How To Start A Return

To initiate a return, please contact us at:

Email: info@loomfits.shop

Include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Once approved, we will provide return instructions.

Exchanges

We offer exchanges based on product availability.

If the requested item is unavailable, a refund will be issued after the returned item is received and inspected.

Refunds

After we receive and inspect your return:

  • Refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • A confirmation email will be sent once the refund has been processed

Please allow additional time for your bank or payment provider to post the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Send:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will review the issue and provide a replacement, store credit, or full refund where applicable.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Information

Loomfits

100 W 33rd St, New York, NY 10001, United States

Email: info@loomfits.shop

Phone: +1 212-555-3314

 

Business Hours:
Sunday –Monday: Closed
Tuesday – Thursday: 10 AM–5 PM
Friday : 10 AM–4 PM
Saturday : 10 AM–3 PM