Shipping policy

At Loomfits, we are committed to delivering your order quickly, securely, and reliably. We offer Free Standard Shipping on all orders across the United States with transparent handling and delivery timeframes.

Shipping Options & Transit Times

We offer straightforward, cost-free shipping on every order:

Shipping Method Processing Time Transit / Delivery Time Shipping Cost
Free Standard Shipping 1 – 3 Business Days 5 – 8 Business Days FREE ($0.00)

  • Total Estimated Delivery Time: $6\text{ -- }11$ Business Days (Processing + Transit).

  • Order Cut-Off Time: 5:00 PM (PST), Monday through Friday.

Order Processing & Handling

  • Orders placed before 5:00 PM (PST) Monday through Friday are processed within 1 to 3 business days.

  • Orders placed on weekends (Saturday and Sunday) or major public holidays will be processed on the next business day.

  • Once your order is processed, packaged, and handed over to our carrier, you will receive an automated email confirmation with your official tracking details.

Order Tracking

Once your shipment is dispatched, you will receive a shipping confirmation email containing a carrier tracking link. You can track your package's real-time transit status directly through our website or via the official carrier portal.

Note: Please allow up to $24\text{--}48$ hours for tracking details to update after your label has been generated.

Shipping Address Changes

If you need to change your delivery address, please contact us at support@loomfits.shop within 12 hours of placing your order. Once an order has been processed or dispatched, we are unable to redirect packages in transit.

Lost, Delayed, or Undeliverable Packages

  • Wrong Address: Please verify your shipping address at checkout. Loomfits is not responsible for orders delivered to incorrectly provided addresses.

  • Delayed Shipments: External conditions like severe weather, holiday carrier volume, or postal delays may occasionally extend transit times beyond $8$ business days. If your order has not arrived after $12$ business days, please reach out to us immediately.

  • Damaged during Transit: If your package arrives damaged, please document the damage with photos and contact our support team within 48 hours.

Contact Information

For questions regarding shipping times, tracking, or order delivery, please reach out to our customer support team:

  • Store Name: Loomfits

  • Support Email: support@loomfits.shop

  • Phone Number: +1 (510) 603-7759

  • Physical Address: 1807 Gravenstein Hwy S, Sebastopol, CA 95472, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)